WG casino Rules and Regulations in United Kingdom

By creating an account on WG casino you agree to these Terms and Conditions, the Privacy Policy, Cookies Notice, any sport or game specific rules, and any bonus terms presented at the time of offer. Continued use of the services confirms that you have read and accept the current version.

Eligibility and registration

• You must be at least 18 years old and located in Great Britain when placing bets or using betting services.
• You must not be self-excluded through GAMSTOP or any internal exclusion tools.
• Only one account per person is permitted. Accounts are personal and non-transferable.
• Registration details must be accurate and kept up to date. You must use your own payment instruments.
• Credit cards are not allowed for gambling transactions under UK law.

Verification and checks

• We must verify your name, address and date of birth before you can deposit, place a bet, access bonuses or withdraw.
• We may request documents or data from approved sources to complete age, identity, affordability and source of funds checks.
• Until checks are complete, we may restrict your account, bets, deposits or withdrawals.

Changes to these terms

• We may amend these terms to satisfy legal or regulatory requirements, improve clarity or adjust services.
• Material changes will be notified on site or by email. If you do not accept a change, you should stop using the services and request account closure.

Proper use of the services

• You must use the account for lawful, recreational purposes only and not on behalf of any third party.
• Prohibited conduct includes cheating, collusion, arbitrage using insider information, automated betting, multi-accounting, chip-dumping and misuse of bonuses.
• We may suspend or close your account, void bets and remove bonuses if you breach these rules or any legal requirement.

Intellectual property and content protection

• All site content, data, odds, event information, software and trademarks are protected by intellectual property laws.
• You may use the services for personal, non-commercial use. Copying, redistributing or scraping data or odds is prohibited.

Liability

• Nothing in these terms limits liability for fraud, fraudulent misrepresentation, or death or personal injury resulting from negligence, nor your statutory rights.
• To the extent permitted by law, we are not liable for indirect or consequential losses. For any settled bet or event, our liability will not exceed the amount of your stake or the amount payable for that market.
• In the event of a technical malfunction that affects settlement or availability, impacted bets or games may be voided and stakes returned where appropriate.

These rules govern how bets are accepted and settled across our betting services in Great Britain.

Eligibility to place a bet

• Only verified customers aged 18 or over may place a bet.
• You must be in Great Britain when betting and comply with local legal restrictions.
• Only debit cards and other permitted payment methods are allowed for gambling transactions.

Bet acceptance

• A bet is accepted when it appears in your betting history with a unique reference and status confirming acceptance.
• If you attempt to place a bet and odds change before acceptance, the bet may be rejected or offered at the updated odds.
• We may refuse, limit or partially accept any bet request at our discretion, including to manage trading risk or to satisfy legal or responsible gambling requirements.

Minimum and maximum stakes and payouts

• Minimum and maximum stakes, as well as any maximum payout by sport or market, are displayed on the bet slip or market rules before you confirm the bet.
• We may set or adjust limits per account, market, event or product.

Settlement and calculation of wins and losses

• Bets are settled on the official result as declared by the relevant governing body at the time of settlement, subject to specific market rules.
• For dead heats, your stake may be proportionally reduced and returns calculated accordingly.
• Where a market includes bonus terms such as free bets, returns are paid net of the free bet stake unless stated otherwise.

Event changes, postponements and cancellations

• If an event is cancelled, not started or abandoned, bets are void unless market rules specify that they stand or are carried forward.
• For in-play betting, delays in data feeds and your connection may affect bet placement. Bets confirmed as accepted will stand even if coverage lags.

Errors and palpable mistakes

• If a pricing, settlement or market creation error is obvious or could reasonably have been noticed by you, we may void the bet or settle it at a fair market price available at the time of bet placement. We will act proportionately and explain our reasoning.

Cancellations, cash out and restrictions

• Once accepted, bets cannot be cancelled by you. We may cancel or void a bet where required by law, regulation, responsible gambling concerns or these rules.
• Cash out is offered on selected markets. Where used, settlement is immediate and final. Availability is not guaranteed and offers may be suspended.
• We may restrict betting markets, odds, stakes, bonuses or features on your account where necessary for legal, AML or safer gambling reasons.

These rules cover deposits, withdrawals and related account transactions for customers in Great Britain.

Funding your account

• Accepted methods include debit cards, bank transfer and approved e-wallets. Credit cards are not allowed for gambling.
• Only payment methods in your name may be used. We may request proof of ownership.
• Minimum and maximum deposit amounts are shown in the cashier. We do not charge fees for standard deposits, but your bank or wallet may apply charges or currency conversion.
• Deposited funds are intended for betting and gaming use. We may decline transactions that indicate non-gambling or high-risk activity.

Withdrawals

• Withdrawals are, where possible, made back to the original funding method. We may split withdrawals across methods used.
• Processing times depend on method and checks. We aim to process requests promptly; external banking times typically add 1 to 3 working days.
• We may delay or limit withdrawals pending identity, affordability or source of funds verification, responsible gambling reviews, or to complete security checks.
• Reverse withdrawals are not offered.

Security and verification

• Before permitting deposits, bets, bonuses or withdrawals, we may conduct KYC, AML and affordability checks. Documents may include photo ID, proof of address, bank statements or income evidence.
• In case of chargebacks, suspected fraud, money laundering or prohibited use, we may suspend the account, recover amounts due and report activity to relevant agencies.

Transaction restrictions and cancellations

• We may decline or limit transactions to comply with law, prevent financial crime or protect customer funds.
• If a transaction is cancelled, we will return funds to the source method where possible.

Customer funds

• Customer funds are held separately from company operating funds. Further information about the level of protection for customer funds is provided in our customer funds disclosure.

We are committed to safer betting and gaming and to protecting your rights under UK regulation.

Controls you can use

• Deposit, loss and stake limits: set daily, weekly or monthly limits on your account.
• Time-outs: take a break from 24 hours up to several weeks.
• Self-exclusion: exclude yourself for at least 6 months via GAMSTOP or through your account. During exclusion you cannot place bets or access bonuses.
• Product and marketing controls: opt out of marketing at any time and block product categories where available.
• Reality checks and session reminders: receive on-screen prompts to help manage time and spend.

Support and help

• National Gambling Helpline: 0808 8020 133, 24 hours.
• GamCare and BeGambleAware provide counselling, tools and impartial advice.
• NHS gambling services offer clinical support for gambling-related harm.

If we believe your gambling presents risk, we may apply limits, remove bonuses, contact you for a discussion, or suspend your account in line with our legal duties.

We operate a risk-based programme to meet UK legal obligations to prevent money laundering and terrorist financing.

Know Your Customer and ongoing due diligence

• We verify identity before allowing deposits, bets, bonuses or withdrawals.
• We may request enhanced information such as source of funds or source of wealth where activity or limits increase risk.

Monitoring and detection

• Transactions and betting patterns are monitored for unusual activity, rapid deposits and withdrawals, third-party payments, structuring or linked accounts.
• We use automated and manual checks to identify suspicious patterns.

Consequences of policy breaches

• We may delay, restrict or refuse transactions, freeze funds, suspend or close accounts, and void bets where permitted by law.
• Where we have knowledge or suspicion of money laundering, we may submit a report to the National Crime Agency and are legally restricted from informing you of the report.

We process personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

What we collect

• Registration and account details: name, date of birth, address, contact information, account settings and preferences.
• Verification and compliance data: identity documents, affordability and AML information, self-exclusion status from GAMSTOP.
• Usage data: device identifiers, IP address, sessions, log-in records, cookies, and interactions with services.
• Transaction and betting data: deposits, withdrawals, bet history, bonuses and account balances.

How we use your data

• To provide and operate the services, settle bets and manage your account.
• To meet legal and regulatory duties, including age verification, AML, responsible gambling and record keeping.
• To prevent fraud and ensure security.
• For marketing based on your preferences and consent, which you can withdraw at any time.

Sharing and transfers

• We may share data with regulators, payment providers, fraud prevention agencies, GAMSTOP, dispute resolution providers, and service suppliers where necessary.
• If data is transferred outside the UK, we use lawful safeguards such as standard contractual clauses.

Your rights

• You have rights to access, rectification, erasure, restriction, portability and to object to certain processing.
• You can withdraw consent to marketing at any time.
• You may complain to the Information Commissioner’s Office if you believe your rights have been infringed.

Further information about cookies and retention periods is set out in our Cookies Notice and detailed privacy documentation.

We apply technical and organisational measures to protect your account, transactions and personal data.

Technical protections

• Transport Layer Security encrypts data in transit. Sensitive information is stored using strong encryption.
• Approved payment processors handle card data in accordance with PCI DSS standards.
• Systems are monitored, logged and regularly tested for vulnerabilities.

Account protections

• Strong passwords are required and two-factor authentication is available. You are responsible for keeping credentials confidential and for the use of your account.
• We may lock or suspend access after repeated failed logins or if suspicious activity is detected.
• Session timeouts and device checks help prevent unauthorised use.

Please notify us promptly if you suspect any unauthorised access, loss of control of your account or a security incident affecting your data or bets.