WG casino Privacy Policy

WG casino acts as the data controller for personal data relating to users in the United Kingdom under the UK GDPR and the Data Protection Act 2018.

What personal data is collected

• Identity and contact details: name, date of birth, address, email, telephone.
• Verification data: identity documents, proof of address, facial verification results, sanctions/PEP screening outcomes.
• Account and gameplay data: username, account settings, responsible gambling controls, session history, bets, wins/losses.
• Transaction and payment data: deposits, withdrawals, payment method tokens, anti-fraud signals. Card details are handled in line with PCI DSS.
• Technical and device data: IP address, device identifiers, operating system, browser type, cookies, approximate location as required by regulation.
• Communications and preferences: chat, emails, support records, marketing choices.

Why personal data is collected

• To provide and operate the services, including account creation, gameplay, and payments.
• To verify identity, meet anti-money laundering obligations, prevent fraud, and ensure safer gambling.
• To comply with UK law and Gambling Commission requirements.
• To improve the websites and apps, perform analytics, and maintain security.

Lawful bases

• Contract: to provide the requested services.
• Legal obligation: AML/KYC, tax, regulatory reporting, responsible gambling duties.
• Legitimate interests: service integrity, security, fraud prevention, service improvement.
• Consent: optional marketing, certain cookies/analytics, and where required by law.

Protection measures

• Encryption in transit and at rest, secure key management, and TLS for online services.
• Access controls, role-based permissions, multi-factor authentication, and logging.
• Data minimisation, pseudonymisation where feasible, and segregation of environments.
• Supplier due diligence and binding data protection terms for processors.
• Regular security testing, vulnerability management, and incident response procedures.

Users’ rights

• Access, rectification, erasure, restriction, portability, and objection to certain processing.
• Withdrawal of consent for processing based on consent.
• Complaint to the Information Commissioner’s Office (ICO) at ico.org.uk or 0303 123 1113.

Retention and deletion

• Account data is kept for the life of the account and then archived as required by law.
• Records needed for AML and transaction purposes are retained for five years after the end of the customer relationship or last transaction, then securely deleted or anonymised.
• Backups and logs are cycled and deleted in line with retention schedules.

Personal information is used in a lawful, fair, and transparent way for the following purposes:

• Account servicing: registration, authentication, account management, customer support.
• Transactions: deposits, withdrawals, processing by payment providers, dispute handling.
• Service delivery: placing bets, gameplay management, responsible gambling tools and interventions.
• Security and integrity: fraud prevention, risk scoring, abuse monitoring, system resilience.
• Analytics and improvement: performance measurement, troubleshooting, feature development.
• Marketing: only where consent is given or where permitted by law; users can opt out at any time.
• Compliance: identity checks, sanctions screening, reporting to competent authorities where required.

Automated decision-making may be used for fraud monitoring and compliance checks. Users can request human review where required by law.

Users can exercise data rights by submitting a request through the Help Centre or support channels available in the account.

How to access, update, or delete data

• Access: request a copy of personal data and information about processing.
• Correction: request updates to inaccurate or incomplete details.
• Deletion: request erasure where there is no overriding legal basis to retain the data.
• Response time: typically within one month; complex requests may require up to two additional months. Identity verification may be required.
• Portability and objection: request a machine-readable copy or object to processing based on legitimate interests or direct marketing.

By using WG casino, users consent to security checks and the processing of payment information by approved payment providers to operate the services and prevent fraud.

Fees are not charged for standard requests. A reasonable fee may apply for repetitive or manifestly unfounded requests as permitted by law.

The services are for persons aged 18 or over. Accounts cannot be opened or used by anyone under 18.

• The operator cannot confirm age without suitable documents and verification checks.
• If it is discovered that a user is a minor, the account will be closed, any personal information will be deleted where legally permissible, and any funds will be handled in line with regulatory requirements.
• Parents or guardians may contact support to request deletion of a minor’s information and provide evidence of parental authority.

Personal data may be processed in other countries where partners, service providers, or group companies operate. Using the site and services signifies consent to such transfers, subject to appropriate safeguards.

Safeguards for international transfers

• Adequacy regulations recognised by the UK.
• UK International Data Transfer Agreement (IDTA) or UK Addendum to EU Standard Contractual Clauses.
• Transfer risk assessments, confidentiality obligations, and security controls.

WG casino ensures that all recipients are bound by confidentiality and data protection commitments and that security is maintained at all times.

This document includes explanations that clarify the scope and effect of the rules governing the collection and use of personal information. The disclaimer applies once the user accepts this Privacy Policy by creating an account, selecting an acceptance option, or continuing to use the services.

Nothing in this section limits statutory rights that cannot be limited under applicable law. If any provision is held invalid, the remaining provisions continue to apply.

Cookies are small files placed on a device to store and retrieve information about online activity.

How cookies are used

• Strictly necessary cookies for core website functions and security.
• Performance and statistics cookies to measure use and improve services.
• Functional cookies for preferences and personalisation.
• Advertising cookies for relevant content where consent is provided.

Retention

• Cookies are generally retained for up to 12 months and then removed or refreshed.

Control

• Users can manage preferences in the cookie banner or browser settings. Some cookies are essential and cannot be disabled as they are required to provide the services.

Using WG casino means full acceptance of this Privacy Policy and any terms referenced within it. If the policy changes, the version published on this page prevails.

Material updates will be signposted in the service or by email where appropriate. Continued use of the services after an update indicates acceptance of the revised policy.

Personal data may be shared with third parties when necessary to operate the services, comply with law, or protect legal rights. This can include payment processors, identity verification providers, anti-fraud and credit reference agencies, analytics services, cloud hosting, marketing providers (subject to consent), regulators, dispute resolution bodies, and law enforcement.

Where a full list of service providers is not published, users will be informed of the purpose and scope of sharing where required. Providing data for a specific service may constitute consent to share that information for that purpose. Third parties process information under their own privacy notices and binding agreements.

The websites may contain links to third-party websites that have their own privacy policies. The operator is not responsible for how those websites collect, use, or disclose information.

Users should review the privacy policies of any external sites visited and exercise caution before providing personal details on those websites.